Frequently Asked Questions (FAQs)

1. What is Patter Shops?

Patter Shops is an e‑commerce platform that allows businesses to create and manage online stores.

2. Does Patter Shops sell products directly?

No. Products are sold by independent merchants using the Platform.

3. How do payments work?

Payments are processed through integrated third‑party payment providers such as M‑Pesa.

4. Is Patter Shops responsible for refunds?

Refunds are handled by individual merchants according to their store policies.

5. Can I trust stores on Patter Shops?

We provide the platform but do not guarantee merchant behavior. Customers should review store policies before purchasing.

6. What happens if a merchant violates the rules?

We may suspend or remove merchant stores that violate our policies or applicable laws.

7. Is my data secure?

We take reasonable measures to protect user data but cannot guarantee absolute security.

8. Can Patter Shops suspend my account?

Yes, accounts may be suspended or terminated for violations or legal requirements.

9. Does Patter Shops support international sellers?

Support depends on applicable laws, payment providers, and compliance requirements.

10. How can I contact support?

Use the official contact details provided on the Platform.